Isla Jack, the Patient Experience Development Worker, started in October. Working alongside our volunteers, she is looking at improving how we gather and report patient experience. A survey in November confirmed patients felt it was important to be asked for their feedback. It also showed that people would prefer to give feedback in different ways. In January, we are testing these different ways at ‘Feedback Events’ across three wards. The events are between 2pm and 4.30pm in: Comiston (Wed 23 Jan), Craiglea (Fri 25); and, Merchiston (Wed 30).
Look out too for a new report we are testing for the Staff Patient Dialogue meetings. This, we hope, will set out more clearly the wealth of feedback that our volunteers gather in the collective advocacy meetings each month